SerWIZ - A leading Service CRM suite

SerWIZ is a simple, powerful and inexpensive desktop based service CRM software. SerWIZ (Service CRM) helps you with efficient call management, thereby increasing productivity and reducing operational costs.

SerWIZ offers a variety of service CRM features such as ticket management/issue management to track and manage your entire customer reported issues in an efficient manner, thus always ensuring high customer satisfaction.

How does SerWIZ help your business?

Over 20% increase in revenues within a few weeks of implementation

	Service CRM helps your service engineers deliver more billed calls everyday
	Also, higher customer satisfaction leading to increased customer retention and referrals
	With service CRM realize revenues on all efforts by tracking every service job delivered (Warranty, status, past, history etc.)
	Respond to enquiries for consumables/spares in time to generate additional revenues.

Over 25% increase in efficiency/ productivity

	Service management software makes it easy to manage (log/assign) incoming service calls
	SMS & email alerts within service CRM helps service engineers plan and organize their work-days
	Service management software enables dashboard views to manage daily/weekly schedules
	Tools like Remote complaint login and Inward/Outward module within the service CRM help to make life easier for the field service engineers
	Petty cash travel re-imbursements integrated into the product saving significant time and efforts

Increased Accountability and transparency with powerful & convenient CRM reporting

	With service management software, it is possible to auto-generate printable service call reports, thus avoiding manual errors and incomplete information capture
	Management reports to aid continuous improvement by tracking key parameters of the service business (Response times etc.)
	Automated report generation by day/week/service engineer/customer
	Powerful reports within service CRM for effective management decision making

Over 30% reductions in costs

	Optimize utilization of service engineers, reduce idle time and save costs with powerful service CRM
	Reduced repeat calls by better service management, planning of service calls, service call history and integrated warranty information.
	Easy tools to interact with service engineers on the field ensuring that service engineer's time is not wasted

Extremely simple, Get started in minutes

	Service CRM is easy to install, intuitive user interface, no training required
	Service call management software makes it easy to allocate service calls based on skill and availability information.
	Configurable service CRM reports and dashboards

SerWIZ can be use in the following industry segments.

Computer Hardware, Peripherals and Networking -service organizations, IT Service Companies

Audio/Visual equipment, Copiers, Consumer durables (White goods), Electrical and Electronics, HVAC, Heating and Air Conditioning, Refrigeration and Mechanical, Industrial Equipment Service ,Kitchen Ware, Sanitary Ware, Chimneys and faucets, fire protection, weight & scales, telecommunication equipment, restaurant equipments, ATM & banking equipments, security devices.

Medical equipments service, Consumables